Operations Support Coordinator
About The Position
The Operations Support Coordinator supports daily operations by managing backorder requests, responding to sales team inquiries, maintaining reports, and ensuring timely communication across departments. The role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The coordinator tracks backorders through resolution, provides accurate order status updates in collaboration with cross-functional teams, researches order and shipment issues, monitors open orders, and maintains accurate records in company systems. The position also prepares operational reports, supports operational projects and continuous improvement initiatives, assists with meeting preparation and follow-up, and handles confidential information appropriately. The role reports to the Director of Operations.
Requirements
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Ability to manage multiple tasks and changing priorities with minimal supervision.
- Strong problem-solving and critical-thinking skills.
- Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and Word.
- Strong attention to detail and accuracy.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Customer-focused mindset, strong follow-through, and a team-oriented attitude.
- Willingness to work flexible hours, including overtime, if required.
Nice To Haves
- Previous experience in operations support, order management, administrative support, or a manufacturing environment.
- Experience with ERP, MRP, or inventory management systems.
Responsibilities
- Manage and track backorder requests from receipt through resolution.
- Coordinate with production, planning, purchasing, shipping, and customer service teams to provide accurate order status updates.
- Prepare, maintain, and distribute operational reports as requested by management.
- Respond promptly and professionally to emails from sales representatives, vendors, and internal team members.
- Serve as a primary point of contact for requests and inquiries from the sales team.
- Research and resolve issues related to orders, inventory, backorders, and shipments.
- Monitor open orders and communicate delays, changes, and expected delivery dates.
- Assist with data entry, order maintenance, and record accuracy within company systems.
- Generate reports and review data to identify trends, issues, and opportunities for improvement.
- Work with cross-functional teams to support customer expectations and operational needs.
- Maintain organized electronic and paper records related to orders, communications, and reporting.
- Support operational projects and continuous improvement initiatives.
- Assist with meeting preparation, document creation, and follow-up activities as needed.
- Handle confidential information appropriately.
- Perform other duties and special projects as assigned by the Director of Operations.
Benefits
- Medical insurance, including PPO and HDHP plans
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Accident, hospital, and critical illness insurance available
- Company-paid life insurance
- Voluntary life insurance for family members
- 401(k) with company match
- Paid time off and holidays
- Opportunities for growth, advancement, and continued training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
