Coordinator, Regional Operations Support

Elkay Manufacturing • Lumberton, NC

6d • Onsite

About The Position

The Regional Operations Support Coordinator manages the customer experience and sales backlog for an assigned regional sales representative base. The role provides efficient, professional customer correspondence and aims to resolve customer needs on first contact while creating loyal and satisfied customers through consistently superior service. The coordinator works on site at the Southeastern Distribution Center in Lumberton, North Carolina.

Requirements

• High school diploma.
• 1–3 years of customer service experience.
• Typing speed of at least 35 words per minute.
• Proficient computer skills.
• Excellent communication and teamwork abilities.
• Ability to work on site at the Southeastern Distribution Center in Lumberton, North Carolina.

Responsibilities

• Serve as the primary point of contact for the assigned regional sales representative base and develop an in-depth understanding of each account.
• Coordinate daily operations for the assigned regional sales representative base to meet customer expectations and company goals.
• Manage and maintain the assigned regional order backlog to support timely order processing and delivery.
• Provide superior customer service at each point of contact in accordance with company standards.
• Guide internal teams toward performance targets.
• Accept and process sales orders promptly, verifying order accuracy.
• Route sales orders to the appropriate distribution center or stocking location using national inventory and backorder information to minimize freight costs and support on-time delivery.
• Manage the material requirements planning (MRP) process for assigned representatives to replenish inventory levels.
• Coordinate customer pickup orders at the Will Call center with the production team, planning and executing the daily order schedule.
• Identify, communicate, and resolve fulfillment-process problems.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability, long-term disability, accidental death and dismemberment, and life insurance.
• Matching 401(k) contribution.
• Health Savings Account.
• Up to three weeks of starting vacation, potentially increasing with tenure.
• 12 paid holidays.
• Annual bonus eligibility.
• Educational reimbursement.
• Matching Gift Program.
• Employee Stock Purchase Plan with company stock available at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED