Coordinator, Regional Operations Support

Zurn Elkay Water Solutions • Lumberton, NC

5d • Onsite

About The Position

The Regional Operations Support Coordinator manages the customer experience and sales backlog for an assigned regional sales representative base. The role provides efficient, professional customer correspondence and aims to resolve inquiries at first contact while building customer loyalty and satisfaction through consistent service. The coordinator manages daily operational coordination, order processing and delivery, inventory replenishment, and customer pickup scheduling, while working with internal teams to meet customer expectations and company goals. This entry-level position is based on site at the Southeastern Distribution Center in Lumberton, North Carolina.

Requirements

• High school diploma.
• 1–3 years of customer service experience.
• Typing speed of at least 35 words per minute.
• Proficient computer skills.
• Excellent communication and teamwork ability.
• Ability to work on site at the Southeastern Distribution Center in Lumberton, North Carolina.
• Leadership competencies: Customer Focus, Decision Quality, and Plans and Aligns.

Responsibilities

• Serve as the primary point of contact for an assigned regional sales representative base and develop an in-depth knowledge of each account.
• Coordinate daily operations for the assigned regional representative base to meet customer expectations and company goals.
• Manage and maintain the regional order backlog to support timely order processing and delivery.
• Provide superior customer service at each point of contact in accordance with company standards.
• Guide internal teams toward performance targets.
• Accept and process sales orders promptly, verifying their accuracy.
• Source sales orders to the appropriate distribution center or stocking location using national inventory and backorder-to-location information to minimize freight costs and support on-time delivery.
• Manage the material requirement planning (MRP) process for assigned representatives to replenish inventory levels.
• Coordinate customer order pickups at the Will Call center by partnering with the production team to plan and execute the daily order schedule.
• Identify, communicate, and resolve problems in the fulfillment process.

Benefits

• Medical, dental, vision, short-term disability, long-term disability, AD&D, and life insurance.
• Matching 401(k) contribution.
• Health Savings Account.
• Up to 3 weeks of starting vacation, which may increase with tenure.
• 12 paid holidays.
• Annual bonus eligibility.
• Educational reimbursement.
• Matching Gift Program.
• Employee Stock Purchase Plan with the opportunity to purchase company stock at a discount.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED