Night Auditor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Extensive knowledge of the hotel, its services, and local area attractions.
• Ability to maintain professionalism and handle sensitive information confidentially.
• Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
• Ability to lift up to 15 lbs occasionally and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

• One to two years of experience in an accounting or front office position.

Responsibilities

• Perform front desk agent duties, including guest check-in and check-out, reservation handling, and responding to guest inquiries.
• Reconcile daily front desk agent work and ensure accuracy in daily accounting processes.
• Run the trial balance, post rooms, close the day, and prepare and distribute next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Provide exceptional guest service, welcome guests, and handle complaints promptly and courteously.
• Accept payments, maintain a house bank, and prepare accurate receipt reports.
• Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
• Answer telephones promptly and handle reservations, check-ins, and check-outs accurately and efficiently.
• Operate or assist with transportation arrangements in a timely and courteous manner.
• Assist guests with luggage and provide information about local attractions and hotel services.
• Manage messages, wake-up calls, mail, and faxes promptly and accurately.
• Follow applicable company Standard Operating Procedures.
• Use the Property Management System and Electronic Key Equipment.
• Maintain a clean and orderly work area and respond promptly to FOM or MOD requests.
• Communicate pertinent information with other departments.
• Use time wisely, remain self-motivated, and respond positively to new ideas and feedback.
• Use selling techniques during reservations and walk-ins to identify upselling and revenue opportunities.
• Complete shift closing accurately and obtain appropriate approval signatures and authorization codes.
• Comply with company rules and regulations for the safe and effective operation of hotel facilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity, and Accident Plans
• Pet insurance
• 401(k) retirement plan
• Paid Time Off (PTO), available as accrued