Night Auditor

River Cree Resort & Casino • Enoch, UT

9d

About The Position

The Night Auditor serves guests graciously and professionally in accordance with resort guest-service standards, taking pride in service quality, timeliness, appearance, and cleanliness. The role requires initiative in addressing service shortfalls and supporting guest satisfaction across departments.

The position performs Front Office operations, including running and reviewing shifts, opening and closing Night Audit shifts, completing checklists, reviewing reports, and understanding night audit procedures. It supports guest recognition and problem resolution, responds to feedback and complaints, helps meet guest and event-planner requirements, and contributes to room-revenue and occupancy goals. The Night Auditor also supports departmental financial goals, follows health, safety, fire, and loss-prevention procedures, and may act as Manager on Duty and Lobby Ambassador.

The schedule may vary and requires shift work, late nights, weekends, and holidays. The employer offers competitive wages and benefits, shuttle service from West Edmonton, participation in a customer-service recognition program, and the opportunity to work with a progressive team and skilled management team.

Requirements

• 1–3 years of Front Desk, Bell Desk, or other guest-service experience.
• Previous hotel supervisory experience.
• Intermediate computer knowledge.
• Previous experience with a property management system.
• Basic math skills.
• Knowledge of resort facilities.
• Knowledge of local services and attractions.
• Dynamic and outgoing personality.
• Superior customer-service skills.
• Good verbal and written communication skills in English.
• Ability to work variable shifts, late nights, weekends, and holidays.

Nice To Haves

• High school diploma preferred.
• Diploma or degree in Hotel and Restaurant Management preferred.

Responsibilities

• Perform Front Office duties as necessary and run Front Office shifts.
• Carry out daily Front Office shift operations in compliance with policies, standards, and procedures.
• Open and close Front Desk Night Audit shifts and complete assigned checklists and other duties.
• Run and review critical information in Front Desk reports.
• Understand Bell Staff and Concierge/Guest Services operations.
• Lead Front Office areas when the Guest Services Manager or Guest Services Supervisor is absent.
• Operate department equipment and report malfunctions.
• Monitor compliance with credit policies and procedures to reduce bad debts and rebates.
• Participate in department meetings and communicate Front Office goals.
• Understand and use night audit procedures and reports.
• Assist with guest information tracking to support repeat-guest recognition, recognition of preferences, and problem resolution.
• Set a positive example in guest relations and use affirmative service behaviors.
• Obtain guest feedback, respond to service concerns and complaints, and seek supervisor assistance when needed.
• Provide excellent customer service within established guidelines and work to improve service performance.
• Assist with reviewing comment cards and guest satisfaction results with associates.
• Review convention resumes to confirm planner requests and requirements are being met.
• Use same-day selling procedures to maximize room revenue and hotel occupancy.
• Verify room-rate accuracy to maximize revenue opportunities.
• Participate in managing departmental controllable expenses toward budgeted goals.
• Understand the impact of Front Desk operations on hotel financial goals and objectives.
• Comply with health, safety, and fire regulations; serve as a communication link in emergencies.
• Promote accident prevention and awareness and assist with investigation and reporting of associate and guest accidents as needed.
• Follow loss-prevention policies and procedures.
• Act as Manager on Duty and Lobby Ambassador when assigned.
• Attend staff meetings as required.
• Look out for the safety of self and co-workers and follow workplace health and safety requirements.
• Perform other duties as assigned.

Benefits

• Competitive wage and excellent benefits.
• Shuttle service from the West Edmonton location.
• Participation in the “Circle of Service” program, which rewards and empowers associates who provide outstanding customer service.
• Opportunity to work in a progressive, exciting team environment.
• Opportunity to work with a skilled management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed