Night Auditor

Drury Hotels • Pittsburgh, PA

9d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts, verifies and balances entries, runs reports, and checks information for accuracy. The Night Auditor may also help set up breakfast, including food preparation, setup, service, or cleaning. The position is responsible for guest safety and security during overnight hours and may be the only team member on property for most or all of the shift, so the ability and willingness to work alone are required.

The role provides courteous, efficient, friendly, and professional service to guests and potential guests; responds promptly to inquiries, requests, and complaints; and contributes to a positive work environment for a diverse team and guests. Duties also include keeping the front desk and lobby clean and organized and following hotel safety and security rules and instructions.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly, hospitable manner.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front desk duties, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts; verify and balance entries; run reports; and check information for accuracy.
• Assist with breakfast setup, which may include food preparation, setup, service, and cleaning.
• Protect guest safety and security during overnight hours.
• Provide courteous, efficient, friendly, and professional service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Contribute to a positive work environment for a diverse team and guests.
• Keep the front desk and lobby area clean and organized.
• Follow hotel safety and security rules and instructions.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed