Night Auditor

Home2 Suites Muncie•Muncie, IN

9d•$14 - $15•Onsite

About The Position

The Night Auditor oversees nightly front desk operations, ensuring financial transactions and reports are completed accurately and prepared for the next day's operations. The role focuses on reconciling the day's financial activities, managing guest services during the overnight shift, providing manager-on-duty coverage, and delivering exceptional guest experiences. The Night Auditor performs front desk duties, including guest check-in and check-out, reservation handling, responding to inquiries, and resolving complaints. The role also reconciles front desk accounting, runs the trial balance, posts rooms, closes the day, and prepares and distributes reports for relevant departments. Additional responsibilities include handling payments, maintaining a house bank, controlling safety deposit box access, assisting with transportation and luggage, managing guest communications, and coordinating with hotel departments. Associates may work varying schedules, including nights, weekends, and holidays, based on business needs. The position requires compliance with company rules and procedures and may involve sitting at a desk for up to eight hours, as well as walking, standing, lifting, repetitive motions, bending, and climbing.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Ability to lift up to 15 lbs on occasion and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

One to two years of experience in an accounting or front office position.

Responsibilities

Perform front desk agent duties, including guest check-in and check-out, handling reservations, and responding to guest inquiries.
Reconcile front desk agents’ daily work and ensure accuracy in daily accounting processes.
Run the trial balance, post rooms, close the day, and prepare and distribute next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
Greet and welcome guests, handle complaints promptly, and provide a positive guest experience.
Handle financial transactions, accept payments, maintain a house bank, and prepare accurate receipt reports.
Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
Answer telephones promptly and accurately handle reservations, check-ins, and check-outs.
Operate or assist with transportation arrangements in a timely and courteous manner.
Assist guests with luggage and provide information about local attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes promptly and accurately.
Follow applicable company Standard Operating Procedures.
Use the Property Management System and Electronic Key Equipment effectively.
Maintain a clean and orderly work area and respond promptly to Front Office Manager or Manager on Duty requests.
Communicate pertinent information to other departments.
Use time effectively, respond positively to new ideas and feedback, and demonstrate selling techniques to seek upselling and revenue opportunities.
Complete shift closing accurately and obtain required approval signatures and authorization codes.
Comply with company rules and regulations for the safe and effective operation of hotel facilities.