Night Auditor Jobs

About The Position

Requirements

• At least 1 year of progressive experience in a hotel or related field.
• High school diploma or equivalent.
• Ability to work independently with minimal supervision and in a self-managed environment.
• Knowledge of accounting principles and ability to work with financial information and basic arithmetic.
• Proficiency in Windows operating systems and company-approved spreadsheets and word-processing software.
• Ability to problem-solve and troubleshoot guest issues and respond to emergency situations.
• Ability to communicate information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work effectively in stressful, high-pressure situations and handle workplace problems by anticipating, preventing, identifying, and resolving them.
• Ability to assimilate complex information from disparate sources and adapt it to the needs of the situation.
• Effective listening skills, including understanding and clarifying concerns raised by coworkers and guests.
• Ability to maintain composure and objectivity under pressure.
• Ability to comply with company and brand standards for safe, efficient hotel operations and guest service.

Nice To Haves

• College coursework in a related field.
• Previous supervisory responsibility.

Responsibilities

• Prepare and complete the End of Day process and daily Night Audit checklist.
• Run required Food and Beverage audit reports, morning reports, and other reports requested by management.
• Balance the day’s work, including revenue and postings, and maintain cashiering responsibilities according to Front Office procedures.
• Operate the Front Office computer system according to company standards and fulfill Front Office functions between 11:00 p.m. and 7:00 a.m.
• Register guests, make reservations, and handle guest requests during the overnight shift.
• Follow up on building and guest-corridor security checks and maintain radio contact with associates throughout the shift.
• Follow safety and emergency procedures and maintain a working knowledge of security procedures.
• Maintain proper records, including log books, and follow company policies, standards, and house rules.
• Prepare initial direct bills and attach supporting folios or banquet checks for the Property Accountant.
• Prepare and distribute the Daily Flash Report as needed; transfer master or house accounts and distribute audit materials as directed.
• Assign newspaper delivery and deliver or assign Express Check-Outs.
• Follow up on nightly walk-through tasks, including removing room-service trays and straightening the pool and Jacuzzi area where applicable.
• Handle Lost and Found items according to standards.
• Train new Night Auditors when requested by management.
• Where applicable, assist guests with food orders and serve food and beverage items, using suggestive selling techniques and maintaining an organized guest environment.
• Attend meetings as required and perform other duties requested by the Guest Services Manager or other management.
• Maintain regular attendance, proper uniform and name tag, personal grooming, and a friendly, service-oriented demeanor.