Night Auditor Jobs

About The Position

Requirements

• Must have thorough understanding of all operations of the front desk and be able to offer constructive suggestions when necessary.
• Must be able to meet the public in a friendly, courteous manner to maintain excellent Guest relations.
• Must have computer experience.
• Must have demonstrated leadership and motivational abilities and a positive public relations attitude.
• Ability to communicate effectively.
• Must have accounting or bookkeeping experience.
• Physically capable of standing, sitting and walking for long periods of time.
• Ability to lift up to 25 lbs.
• Subject to internal working conditions, including a smoking environment.
• Education Required: High School Graduate or General Education Degree (GED)
• Experience: One to two years related experience
• Computer Skills: Must have computer skills
• Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.

Responsibilities

• Has the ability to perform all functions of supervised positions.
• Directly responsible for training, supervising and setting schedules for the Front Desk Clerks and Night Auditor.
• Assists and leads the Front Desk in achieving the Front Office responsibilities.
• Assures all staff are punched in each shift, and appropriate breaks are administered.
• Monitors employee work hours to ensure that no overtime is accumulating.
• Maintains accurate reservations to maximize revenue and Guest return potentials.
• Handles and follows up on all guests’ complaints and comments.
• Checks all daily arrival reservations and VIP lists, trying to be available upon check-in to ensure correct rooming and handling of special request.
• Alerts the Hotel Manager of all VIP check-ins.
• Maintains a good relationship with the housekeeping department to ensure the highest levels of communication between the two departments such as: group arrivals, late or early check-ins or departures bus arrivals, special requests of guest rooms and VIP arrivals.
• Acts as the liaison with sales, accounting, night audit and front desk on all disputed guest charges and transaction deficiencies.
• Attends all hotel staff meetings and management meetings as called by the Hotel Manager.
• Maintains courtesy and service with commitment to superb Guest relations within the hotel staff, towards guests and other departments.
• Ensures that all front office personnel are aware of all emergency procedures as established.
• Enforces and communicates hotel policies and procedures to the front desk staff.
• Makes operating saving costs and profit improvement recommendations to the Hotel Manager.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.