Guest Service Representative - Night Auditor

LBA Hospitality•Jacksonville, FL

6d•Onsite

About The Position

LBA Hospitality is hiring a part-time Guest Service Representative for night audit shifts on Friday and Saturday nights. The role may offer additional hours on other shifts, provided the Friday and Saturday shifts are included. The representative provides efficient, courteous, professional guest service while following LBA hospitality standards and established procedures, and supports hotel revenue through selling strategies. The position is responsible for front office operations during late evening and early morning hours, acts as Manager on Duty, responds promptly to guest requests, represents the hotel, and maintains communication with management staff. The role includes greeting and registering guests, making room assignments, protecting guest privacy, accommodating special requests when possible, promoting hotel services and amenities, and encouraging repeat business. It also involves coordinating guest needs with other departments, handling payment and shift balancing procedures, maintaining public areas, following safety and emergency procedures, and assisting with laundry or other departments as needed. The position requires an on-site presence and the ability to work overnight shifts.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be able to work an overnight shift schedule.
Must be flexible regarding work schedule; may be required to work any day or shift, including weekends.
Must be physically present at the hotel; the position is not conducive to telecommuting or remote work.

Responsibilities

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities, encourage repeat business, offer to take future reservations, and provide recommendations for alternate same-brand products.
Identify potential sales leads through guest interactions and report information to the appropriate individual.
Keep housekeeping and other departments informed of special requests, late check-outs, and special-needs areas.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, check, and miscellaneous departments are balanced at the end of the shift.
Maintain a clean and professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Know emergency procedures, follow safety standards, remain alert to hazards, and report or correct hazardous conditions immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, understand washer and dryer operation, and fold linen according to standards.
Assist in other departments, including laundry, housekeeping, or food and beverage, and perform other duties as assigned.
Act as Manager on Duty, respond promptly to guest requests, represent the hotel during late evening and early morning hours, and maintain thorough communication with management staff.