Guest Service Representative - Night Auditor

HAMPTON INN & SUITES - ATLANTA PERIMETER•Atlanta, GA

4d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative to provide efficient, courteous, and professional guest service while following the company’s standards and procedures. The role executes selling strategies to enhance hotel revenue and is responsible for total front office operations, acting as Manager on Duty and representing the hotel during late evening and early morning hours. The representative responds promptly to guest requests and maintains thorough communication with management staff. The position requires an on-site presence at the hotel and an ability to work an overnight schedule. Duties may also include assisting other departments, including laundry, housekeeping, or food and beverage.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with other associates and guests.
Must be physically present at the hotel; the position is not suited to telecommuting or remote work.
Must be able to work any day or shift, including weekends.
Must be able to work an overnight shift schedule.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads and contacts through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed of special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help maintain clean and professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, remain alert to hazards, and promptly report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Be flexible with the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operations, and fold linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.
Act as Manager on Duty and respond immediately to guest requests during late evening and early morning hours.
Maintain thorough communication with management staff.