Guest Service Representative - Night Auditor

HOME2 SUITES - OOLTEWAH, TN•Collegedale, TN

5d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for the upcoming Home2 Suites Ooltewah/Chattanooga North property, which is scheduled to open in December. Work begins in mid-November in preparation for the opening. The role provides excellent, efficient, courteous, and professional guest service while following LBA hospitality standards, guidelines, and procedures. It executes selling strategies to enhance hotel revenue and is responsible for total front office operations. The representative acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff. The position requires an on-site presence at the hotel and is not suitable for remote or telecommuting work. The representative must be able to work an overnight schedule and may be required to work any day or shift, including weekends.

Requirements

Ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Ability to stand for eight hours and bend, stretch, and reach.
Ability to see and hear.
Ability to communicate with associates and guests.
Must be able to work an overnight shift schedule.
May be required to work any day or shift, including weekends.
Must be physically present at the hotel; the role is not conducive to remote work.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads and contacts through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check the validity of all credit cards before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, check, and miscellaneous departments are balanced at the end of the shift.
Help keep the lobby and dining area clean and professional, including dusting, vacuuming, and cleaning tables.
Maintain working knowledge of emergency procedures.
Follow safety standards, remain alert to hazards, and promptly report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Be flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen to the required standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.