Guest Service Representative - Night Auditor

LBA Hospitality•Atlanta, GA

4d•$15•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for front office operations. The role provides excellent, efficient, courteous, and professional guest service while following LBA hospitality standards, guidelines, and procedures. It also executes selling strategies to enhance hotel revenue and is responsible for total front office operations, acting as Manager on Duty, responding promptly to guest requests, representing the hotel during late evening and early morning hours, and maintaining thorough communication with management staff. The position requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The associate may be required to work any day or shift, including weekends, and must be able to work overnight shifts. Duties may also include assisting other departments, such as laundry, housekeeping, or food and beverage.

Requirements

Must be able to stand, lift, bend, learn, read, concentrate, think, and communicate.
Must be able to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; remote work is not available.
Must be able to work an overnight shift schedule and may be required to work any day or shift, including weekends.
Must be flexible regarding work schedule.

Responsibilities

Greet and register guests, provide room assignments, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate individual.
Keep housekeeping and other departments informed of special requests, late check-outs, and special-needs areas.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, check, and miscellaneous department accounts are balanced at the end of each shift.
Help maintain clean, professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Know emergency procedures, follow safety standards, remain alert to hazards, and report or correct hazardous conditions promptly.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, understand washer and dryer operation, and assist with folding linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.