Guest Service Representative - Night Auditor

FAIRFIELD INN & SUITES - SAVANNAH I-95 N•Port Wentworth, GA

5d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for a role that also performs night-audit duties. The position provides efficient, courteous, professional guest service according to LBA hospitality standards and procedures, and executes selling strategies to enhance hotel revenue. It is responsible for total front-office operations, acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff. The role requires a physical presence at the hotel and is not suitable for remote work. The schedule may include any day or shift, including weekends, and requires overnight work. Duties may also include helping other departments, such as laundry, housekeeping, or food and beverage.

Requirements

Able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Must work overnight shifts and may be required to work any day or shift, including weekends.
Must be physically present at the hotel; the role is not conducive to telecommuting or remote work.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to make future reservations and recommending alternate products from the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Balance cash, checks, and miscellaneous departments at the end of each shift.
Help maintain clean, professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Maintain thorough knowledge of emergency procedures.
Follow safety standards, watch for hazardous conditions, and report or correct hazards immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Be flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen according to standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.