Guest Service Representative - Night Auditor

Hampton Inn•Statesboro, GA

3d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative to provide efficient, courteous, professional guest service while following the company’s friendly hospitality standards and procedures. The role supports hotel revenue through selling strategies and is responsible for total front office operations, including acting as Manager on Duty, responding promptly to guest requests, representing the hotel during late evening and early morning hours, and communicating thoroughly with management staff. The position requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The representative may work any day or shift, including weekends, and must be able to work an overnight schedule. Duties may also include assisting other departments, such as laundry, housekeeping, or food and beverage.

Requirements

Must be able to perform major life activities, including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; the role is not suitable for remote work or telecommuting.
Must be able to work an overnight shift schedule and may be required to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Balance cash, checks, and miscellaneous departments at the end of the shift.
Help maintain clean, professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Know emergency procedures, follow safety standards, watch for hazards, and promptly report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Be flexible with the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen to required standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.