Guest Service Representative - Night Auditor

LBA Hospitality•Aberdeen, MD

2d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for front office operations. The role provides efficient, courteous, professional guest service while following LBA standards, guidelines, and procedures. It includes executing selling strategies to enhance hotel revenue and acting as Manager on Duty during late evening and early morning hours. The representative responds promptly to guest requests, represents the hotel overnight, and maintains communication with management staff. The position requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The employee may be required to work any day or shift, including weekends, and must be able to work an overnight schedule. Other duties may include assisting laundry, housekeeping, or food and beverage departments.

Requirements

Must be able to perform major life activities involving standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be able to work an overnight shift schedule.
Must be able to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help keep the lobby and dining area clean and professional, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, remain alert to hazardous conditions, and report or correct hazards immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible vendor training certification if alcohol is served.
Be flexible with the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operations, and fold linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.