Guest Service Representative - Night Auditor

LBA Hospitality•Greensboro, NC

3d•Onsite

About The Position

LBA Hospitality is hiring a part-time Guest Service Representative for weekend night audit duties on Saturday and Sunday. The role provides excellent guest service in an efficient, courteous, and professional manner while following LBA standards and procedures. The representative supports hotel revenue through selling strategies and is responsible for total front office operations, acting as Manager on Duty, responding promptly to guest requests, representing the hotel during late evening and early morning hours, and maintaining thorough communication with management.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; the position is not conducive to telecommuting or remote work.
Must be able to work any day or shift, including weekends, and work an overnight shift schedule.
Must be able to work Saturday and Sunday.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities, encourage repeat business, offer future reservations, and provide recommendations for alternate same-brand products.
Identify potential sales leads through guest interactions and report them to the appropriate person.
Keep housekeeping and other departments informed of special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, check, and miscellaneous departments are balanced at the end of each shift.
Help maintain clean, professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Know emergency procedures, follow safety standards, remain alert to hazards, and report or correct hazardous conditions promptly.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, operate washers and dryers, and fold linen according to standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.