Guest Service Representative - Night Auditor

HILTON GARDEN INN - DOTHAN•Dothan, AL

10d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for front office operations during late evening and early morning hours. The role provides courteous, efficient guest service in accordance with LBA standards and procedures, supports hotel revenue through selling strategies, and acts as Manager on Duty. The representative responds promptly to guest requests, represents the hotel overnight, and maintains thorough communication with management staff. The position requires an in-person presence at the hotel and may involve assisting other departments, including laundry, housekeeping, or food and beverage. The employee must be able to work an overnight schedule and may be scheduled any day or shift, including weekends.

Requirements

Able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Able to work an overnight shift schedule.
Able to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report them to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Balance cash, checks, and miscellaneous departments at the end of each shift.
Help maintain clean, professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, remain alert to hazards, and report or correct hazardous conditions promptly.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Remain flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen according to standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.