Guest Service Representative - Night Auditor

LBA Hospitality•Greensboro, NC

8d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative who performs night-audit duties. The position provides efficient, courteous, professional guest service in accordance with LBA standards and procedures, and uses selling strategies to enhance hotel revenue. The representative is responsible for total front-office operations, acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff. The role includes greeting and registering guests, assigning rooms, protecting guest privacy, accommodating special requests when possible, promoting hotel services and amenities, and supporting repeat business. It also involves coordinating guest needs with housekeeping and other departments, checking credit-card validity, using the property management system (PMS), balancing cash and other accounts at shift end, and helping maintain clean, professional guest areas. The representative follows safety and emergency procedures and may assist with laundry, housekeeping, or food and beverage duties. The position requires a physical presence at the hotel and is not suitable for remote work. The posting states that the current need is for a Monday–Friday auditor.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must work onsite at the hotel; the position is not conducive to telecommuting or remote work.
Must be able to work any day or shift, including weekends, and must be able to work an overnight shift schedule.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed of special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of each shift.
Help maintain clean and professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Know and follow emergency procedures and safety standards; promptly report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, operate washers and dryers as required, and fold linens to proper standards.
Assist with other duties or departments, including laundry, housekeeping, or food and beverage.
Act as Manager on Duty, respond to guest requests, represent the hotel during late evening and early morning hours, and communicate with management staff.