Guest Service Representative - Night Auditor

LBA Hospitality•Dothan, AL

9d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative to provide excellent guest service efficiently and courteously, following LBA standards of friendly hospitality and established guidelines and procedures. The role uses selling strategies to enhance hotel revenue and is responsible for total front office operations. The representative acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff. The position requires an overnight schedule and physical presence at the hotel.

Requirements

Ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Ability to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted.
Ability to stand for eight hours and bend, stretch, and reach.
Ability to see and hear.
Ability to communicate with associates and guests.
Ability to work an overnight shift schedule.
Ability to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate individual.
Keep housekeeping and other departments informed of special requests, late check-outs, and special needs.
Check credit card validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help maintain clean and professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures and follow safety standards.
Identify hazardous conditions and report or correct them immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible vendor training certification if alcohol is served.
Remain flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.