Guest Service Representative - Night Auditor

HOME2 SUITES - BALTIMORE/ABERDEEN•Aberdeen, MD

3d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative - Night Auditor to provide efficient, courteous, professional guest service while following LBA standards of friendly hospitality, guidelines, and procedures. The role executes selling strategies to enhance hotel revenue and is responsible for total front office operations, acting as Manager on Duty and responding promptly to guest requests. The representative serves as the hotel’s point of contact during late evening and early morning hours and maintains thorough communication with management staff. The position requires a physical presence at the hotel and is not conducive to telecommuting or remote work. The representative may be required to work any day or shift, including weekends, and must be able to work an overnight shift schedule.

Requirements

Ability to perform major life activities involving standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Ability to stand for eight hours and bend, stretch, and reach.
Ability to see and hear.
Ability to communicate with associates and guests.
Ability to maintain a friendly, professional image while standing and walking for long periods.
Must be able to work an overnight shift schedule.
May be required to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads and contacts through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help maintain a clean, professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, watch for hazardous conditions, and report or correct hazards immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible vendor training certification if alcohol is served.
Be flexible regarding work schedules.
Where applicable, follow approved laundry procedures, understand washer and dryer operations, and assist with folding linens to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.
Act as Manager on Duty and respond promptly to guest requests during late evening and early morning hours.
Maintain thorough communication with management staff.