Guest Service Representative - Night Auditor

HYATT STUDIOS JACKSONVILLE FL•Jacksonville, FL

7d•Onsite

About The Position

LBA Hospitality is hiring a part-time night auditor to work Friday and Saturday nights. Additional hours may be available on other shifts, with Friday and Saturday included. The role provides efficient, courteous, and professional guest service in accordance with LBA hospitality standards and procedures. It also supports hotel revenue through selling strategies and is responsible for total front office operations. The representative acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff.

Requirements

Able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Must work at the hotel in person; the position is not conducive to telecommuting or remote work.
Must be able to stand and walk for long periods while maintaining a friendly, professional image.
May be required to work any day or shift, including weekends.
Must be able to work an overnight shift schedule.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report them to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check the validity of all credit cards before the end of the shift.
Learn and use the property management system (PMS).
Balance cash, checks, and miscellaneous departments at the end of each shift.
Help keep the lobby and dining area clean and professional, including dusting, vacuuming, and cleaning tables.
Maintain thorough knowledge of emergency procedures.
Follow safety standards, remain alert to hazards, and report or correct hazardous conditions immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain certification from a responsible vendor training program if alcohol is served.
Remain flexible with the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.