Night Auditor

Atira Hotels • Mount Prospect, IL

7d • $16 - $17

About The Position

The Night Auditor provides excellent customer service, manages reservations, and maintains professional relationships with guests. The role includes clerical duties, promptly and courteously resolving customer inquiries and issues, handling financial transactions and reports, and ensuring the accuracy of the hotel's nightly audit. The position is full-time at one location, with 8-hour shifts that include nights, weekdays, weekends, and holidays.

Requirements

• High school graduate or equivalent.
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with a PC, calculator, and office equipment.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Nice To Haves

• Customer service experience preferred.
• Data entry experience preferred.

Responsibilities

• Receive and process reservations by phone, fax, and mail; enter them into the computer system and provide additional information.
• Verify pricing, discounts, and billing information; inform customers about room features and availability; maintain reservation files and resolve reservation-related problems.
• Check guests in and out efficiently.
• Process customer payments and post applicable charges.
• Inform customers of credit holds and conduct customer surveys.
• Respond promptly and courteously to guest questions, requests, and problems, and keep customers informed about company policies, procedures, and account statuses.
• Maintain the company’s professional reputation by providing superior customer service.
• Assist and support area personnel as needed.
• Coordinate with the Accounting Department regarding customer credit status.
• Keep management informed of area activities and significant problems.
• Attend and participate in meetings as required.
• Safeguard guest information, including personal information, addresses, room numbers, and credit card numbers.
• Perform other tasks and duties as assigned by the manager or supervisor.
• Handle financial transactions and reports and ensure the accuracy of the hotel's nightly audit.

Benefits

• Accident and critical medical supplement insurance
• Employee assistance program
• Employee hotel room discount
• Holiday pay
• Life insurance
• Long-term disability
• Paid time off
• Paid training
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED