Night Auditor

Innisfree Hotels•Panama City, FL

About The Position

The Night Auditor checks Front Office accounting records for accuracy, summarizes and compiles information for the hotel's financial records, and tracks room revenue, occupancy percentages, and other Front Office operating statistics. The role prepares a daily summary of cash, check, and credit card activity and posts room charges and taxes to guest accounts, including transactions that were not posted during the day. The Night Auditor provides courteous guest service during check-in, check-out, and throughout guests' stays; processes reservations, payments, charges, and deposits; and completes the end-of-day process using the property management software. The position follows the End of Day/Night Audit Checklist and hotel financial, credit, inventory, safety, and other company procedures. Depending on the property, the role may also operate and drive a shuttle.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience; hospitality industry experience is preferred.
Ability to interpret instructions provided in written, oral, or scheduled form.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Knowledge of reservation and point-of-sale (POS) systems.
Ability to multitask and attention to detail.
Ability to work as a team member.
Ability to work independently with minimal supervision and a high degree of autonomy.
Valid driver's license and clean driving record when applicable at the property.

Nice To Haves

Hospitality industry customer service experience.
Knowledge of operating software and ability to work with computers.

Responsibilities

Approach interactions with guests and employees in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive and caring work environment by addressing and resolving conflict calmly and professionally.
Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay.
Process guest check-ins and check-outs as needed; assign rooms according to guest requests and reservation details; assist with booking and canceling reservations; post room charges and taxes; and process guest payments.
Transfer charges and deposits to master accounts and verify account postings and balances.
Print and file reservations for the next business day.
Track room revenue, occupancy percentages, and other Front Office statistics.
Prepare summaries of cash, check, and credit card activity.
Verify postings and documents for accuracy, and record, store, access, and analyze computerized financial information.
Follow the End of Day/Night Audit Checklist and run the end-of-day process in the property management software (PMS).
Perform wake-up calls.
Review shift communications to stay current on hotel developments.
Minimize revenue loss by following credit and inventory control procedures, including obtaining required approval codes for cash- and card-paying guests.
Monitor customer accounts for compliance with hotel credit limits and verify registration information, including name, address, and payment method.
Follow hotel policies for cash banks, drop/deposit logs, and related procedures.
Follow company policies and procedures and meet standards.
Maintain a clean and safe work environment and immediately report safety issues to management.
Operate and drive the shuttle when applicable at the property.
Perform other duties assigned by management.