Night Auditor

Drury Hotels • Pittsburgh, PA

7d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts, balances entries, runs reports, and verifies information for accuracy. It may also involve helping set up breakfast, including food preparation, setup, service, and cleaning.

The Night Auditor is responsible for guest safety and security during overnight hours and may be the only team member on the property for most of the shift. The role requires working alone when scheduled and providing courteous, efficient, friendly, and professional service to guests and potential guests. The position also contributes to a positive work environment and keeps the front desk lobby clean and organized.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly, hospitable manner.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front desk functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts, verify and balance entries, run reports, and check information for accuracy.
• Assist with breakfast setup when needed, including food preparation, setup, service, and cleaning.
• Maintain guest safety and security during overnight hours.
• Respond promptly and efficiently to guest inquiries, requests, and complaints with a +1 Service Attitude.
• Maintain a clean and organized front desk lobby area.
• Follow hotel safety and security rules and instructions to protect self, team members, guests, and the hotel.
• Contribute to a positive work environment for the team and guests.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed