Night Auditor

MCR • Tempe, AZ

7d • $16 - $19 • Onsite

About The Position

The Night Auditor supports overnight hotel operations at TownePlace Suites Tempe at Arizona Mills Mall. The role is expected to uphold MCR’s standards for cleanliness, friendliness, organization, safety, product quality, and teamwork while contributing to guest satisfaction. Team members greet guests warmly, use guest names when possible, respond to concerns with hospitality and urgency, maintain knowledge of hotel features and events, and communicate professionally with guests and colleagues.

The position also requires keeping workspaces clean and organized, completing operational checklists accurately and on time, and providing accurate shift handover reports. Night Auditor-specific duties include completing and distributing hotel audit-related reports by the designated time, following overnight security procedures, and receiving and recording incoming mail as required. The employee may also be asked to perform other job-related duties as directed.

This role involves working a varied schedule that may include evenings, nights, weekends, and holidays. Physical demands include standing for extended periods, operating computers and office equipment, entering data, moving around the hotel and rooms, and lifting and transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise. The employee must communicate effectively in English and be at least 18 years old.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns and issues raised by guests and co-workers.
• Must communicate information and ideas clearly and communicate effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to type and operate computers and office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close range and from long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, groups, and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep front- and back-of-house workspaces clean, organized, and safe; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Complete hotel audit-related reports and send them by the designated time on the overnight checklist.
• Follow overnight security measures, including procedures for locking exterior entrances, late-arriving guests, and safety or security issues.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with other team members.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift ending time unless directed otherwise, and provide notice for call-outs as directed.
• Perform other job-related duties as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed