Guest Service Agent / Night Auditor

Turner Enterprises•Truth or Consequences, NM

6d•Onsite

About The Position

The Guest Service Agent / Night Auditor is the first and last point of contact for guests at Sierra Grande, a Ted Turner Retreat. The role delivers personalized service throughout guests’ stays while supporting front desk operations and ensuring accurate nightly financial reporting. This is a non-management, non-supervisory position. The posting is evergreen and is intended to build a pipeline of qualified candidates for future openings as staffing needs arise. Responsibilities combine guest service and front desk duties, overnight auditing and accounting, and general property support. The position is primarily overnight, with flexibility to work day and evening shifts as needed. Typical overnight hours are approximately 10:00 PM–6:00 AM; nights, weekends, and holidays are included. The work is based at Sierra Grande in Truth or Consequences, New Mexico. Housing is not provided.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Strong interpersonal skills, including the ability to build rapport and provide exceptional guest service.
Primarily overnight availability, including nights, weekends, and holidays; flexibility to work day and evening shifts as needed.
Provide documentation establishing identity and employment authorization within three days of hire, as required by federal law.
Ability to meet the described physical demands, including standing, walking, performing physical labor for extended periods, and lifting and/or moving up to 50 pounds or more.

Nice To Haves

Education in hospitality or a related field.
Experience in a luxury hospitality setting.
Proficiency with computer systems and hotel management software.
Alert, friendly, and eager to assist guests politely and promptly.
Demonstrates care and compassion for team members and puts team needs before personal needs.
Self-directed, energetic, motivated, and able to multitask.
Creative, adaptive, and willing to work within the retreat’s existing philosophy and style.
Clean work habits and attention to detail.
Professional conduct inside and outside the work setting.

Responsibilities

Coordinate smooth check-in and check-out, including greeting guests, assisting with luggage, giving room and property tours, and coordinating departure logistics.
Anticipate guest needs and coordinate with other departments to fulfill requests promptly and professionally.
Assist with guest inquiries, reservations, and special requests in person and over the phone.
Schedule and confirm wake-up calls, activities, spa services, dining reservations, and excursions.
Inspect rooms and place welcome notes and itineraries in guest rooms.
Handle retail transactions and accurately process spa, guide, retail, and room charges.
Address guest feedback and resolve concerns professionally and discreetly.
Perform nightly audit procedures, verify daily transactions, and reconcile guest folios.
Prepare and validate the daily status report and ensure charges are properly posted.
Process credit card authorizations, folio adjustments, and payments.
Follow accurate cash-handling procedures, including recording tips, balancing the cash drawer, and securing cash/check deposits.
Help maintain accurate financial and operational records.
Maintain the cleanliness and organization of the front desk, lobby, entrance, and public restrooms, including sweeping, mopping, sanitizing fixtures, and emptying trash.
Assist with spa laundry, including collecting, washing, drying, folding, and restocking linens and robes.
Assist with preparing hot mineral soaks as needed.
Support overall property operations and perform additional duties as assigned.