Guest Service Agent / Night Auditor

Peachtree Group Hospitality Management•Rochester Hills, MI

2d•$17 - $18

About The Position

The Guest Service Agent / Night Auditor combines evening front desk service with weekend overnight audit duties. The role welcomes guests, handles reservations and payments, responds to guest concerns, and completes nightly audits accurately and on time. The schedule includes overnight shifts from 11 PM Friday to 7 AM Saturday and from 11 PM Saturday to 7 AM Sunday, plus two weekday evening shifts from 3 PM to 11 PM. Availability for all four shifts is required.

Requirements

At least one year of guest-service experience in a hospitality environment or equivalent experience.
Computer proficiency and comfort handling payments, basic arithmetic, and financial information.
Clear communication, strong listening skills, and attention to detail.
Ability to work independently, prioritize responsibilities, and remain professional under pressure.
Dependable attendance and availability for the required evening and overnight shifts.

Nice To Haves

Problem-resolution experience.
High school diploma, GED, or equivalent work experience.

Responsibilities

Welcome guests, complete check-ins and checkouts, make reservations, and answer questions about the hotel and local area.
Verify payment information, process payments, and maintain accurate guest accounts.
Count and balance the cash drawer at the beginning and end of each shift.
Complete nightly audit procedures, reconcile daily transactions, and prepare required paperwork and reports.
Review the front desk log, maintain room status information, and follow up on guest requests and outstanding concerns.
Respond calmly to guest issues while considering guest security and maintaining a safe environment.
Coordinate with other departments and communicate important information to management and the next shift.
Keep the front desk, lobby, and public restroom clean and welcoming, and perform other duties assigned by management.