Guest Service Agent / Night Auditor

Highgate Hotels • Miami, FL

4d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role also communicates concerns and related issues to management and performs guest service agent duties as required, including check-in, check-out, switchboard operations, and reservations.

This position is at a 243-room boutique hotel in downtown Miami. It involves late/overnight work and may require flexible and long hours. The role supports accurate financial reporting and effective hotel operations while maintaining a high standard of guest service.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with and understand financial information and data and perform basic arithmetic.
• Ability to prioritize job functions and meet deadlines while multitasking.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to maintain a warm, attentive, friendly, courteous, and service-oriented demeanor.
• Ability to cross-train in other accounting or hotel-related areas.

Nice To Haves

• Guest service experience.

Responsibilities

• Perform guest services functions, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports, including the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Inform management of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Handle guest requests and help ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards and regulations.
• Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
• Maintain confidentiality of information and anticipate guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave
• Personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED