Night Auditor Jobs

About The Position

Requirements

• High school diploma or GED and at least one year of hotel front desk experience, or an equivalent combination of education and experience.
• Good organizational and administrative skills.
• Experience with the MS Office Suite.
• Fast learner with a strong commitment to maintaining confidentiality.
• Ability to solve problems independently and work effectively as part of a team.
• Strong verbal and written communication skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to calculate discounts, interest, commissions, proportions, and percentages, and apply basic algebra concepts.
• Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions.
• Must maintain a valid and active Blue Lake Tribal Gaming Commission License while employed.
• Must complete Title 31 training for reporting suspicious activity and large cash transactions within three months of employment.
• Must be able to work all shifts, weekends, holidays, and special events as needed.
• Physical ability to sit regularly; use hands to finger, handle, or feel; talk or hear; frequently reach with hands and arms; and occasionally stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Close vision and ability to adjust focus.

Nice To Haves

• Prior experience with a hotel property management system.

Responsibilities

• Audit hotel paperwork to ensure the day has balanced; verify account postings and paperwork, and run preliminary reports.
• Post room charges and taxes to guest accounts, process no-shows, and complete end-of-day closing.
• Register arriving guests, settle guest accounts, make appropriate discount decisions, and properly check out and check in the cash till.
• Stock the front desk with daily supplies.
• Make reservations and remain current on room rates, room availability, emergency procedures, groups, and property events.
• Greet guests; provide door and bell service when needed; operate the multi-line phone; and share information about local attractions.
• Resolve guest concerns, complaints, and suggestions or refer them to management.
• Ensure management is aware of guest special requests or needs and ensure guest profiles are properly noted in the property management system before check-in.
• Maintain appearance standards and provide information about Rewards Club benefits, property amenities, and marketing programs.
• Provide courteous service to guests and cordial interactions with Team Members; promote a fun atmosphere and mutual respect, dignity, and integrity.
• Follow established safety guidelines, identify and report potential hazards, enforce applicable departmental performance standards and policies, and maintain regular attendance.
• Complete other duties assigned by management.