Night Auditor

Avion Hospitality Employee Services LLC•College Station, TX

About The Position

The Night Auditor prepares and completes the Night Audit and manages the front desk operation during the overnight shift, typically from 11:00 p.m. to 7:00 a.m. The role includes registering guests, making reservations, preparing reports, balancing transactions, and conducting or following up on security checks. The Night Auditor handles guest requests, supports safe and efficient hotel operations, and performs cashiering, recordkeeping, and other front-office tasks in accordance with Avion Hospitality standards. Depending on the hotel, the position may also involve assisting guests with food orders and serving food and beverage items.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently and with minimal supervision.
Knowledge of accounting principles and ability to work with financial information and perform basic arithmetic.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing applications.
Ability to communicate information and ideas clearly.
Ability to evaluate alternatives quickly and accurately and to troubleshoot and resolve guest issues or respond to emergencies.
Ability to work effectively in stressful, high-pressure situations and handle workplace problems by anticipating, preventing, identifying, and resolving them.
Ability to assimilate complex information from different sources and adapt it to the needs of a particular situation.
Ability to listen to, understand, and clarify concerns raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guests and associates in a friendly, service-oriented manner and maintain a warm, courteous demeanor.
Maintain regular attendance, personal appearance, grooming, and uniform standards, and comply with Avion Hospitality policies and regulations.
Initiate and complete the End of Day process, complete the daily Night Audit checklist, and run required reports, including Food and Beverage audit and morning reports.
Balance the day's work, including revenue, telephone postings, valet laundry, and server and desk agent paperwork.
Maintain cashiering responsibilities and operate the Front Office computer system according to established procedures.
Perform Front Office functions between 11:00 p.m. and 7:00 a.m., including registering guests, making reservations, handling requests, and resolving guest concerns.
Follow safety, emergency, and security procedures; maintain radio contact with associates; and follow up on required building and guest-area checks.
Maintain records such as log books and complete initial direct bills with supporting folio or banquet documentation for the Property Accountant.
Prepare and distribute the Daily Flash Report as needed, transfer master or house accounts, and distribute work and financial documents as directed by standard procedures.
Train new Night Auditors when requested by management.
Assign newspaper and Express Check-Out deliveries and follow up on nightly walk-through tasks, including removing room-service trays and straightening pool and Jacuzzi areas where applicable.
Handle Lost and Found items according to standards and complete reports and miscellaneous duties requested by management.
Where applicable, assist guests with food orders and serve food and beverage items, using suggestive selling techniques and maintaining a clean, organized environment.
Attend meetings as required and perform other duties requested by the Guest Services Manager or another member of management.