Night Auditor - Aloft Raleigh

TBC Hotels•Raleigh, NC

About The Position

The Night Auditor is responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. The role helps ensure smooth hotel operations during nighttime hours, including auditing guest accounts and room revenue, assisting guests with check-ins and check-outs, maintaining front desk security, and coordinating with other hotel departments. This is a full-time position at the Aloft Raleigh hotel.

Requirements

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to handle challenging situations with composure.
A customer-focused attitude and commitment to providing exceptional service.
Physical presence and approachability to create a welcoming atmosphere and provide personalized assistance to guests.
Effective verbal communication skills for interacting professionally with guests and team members.
Ability to work independently and efficiently during nighttime hours.
Adherence to the hotel's dress code and a neat, professional appearance.
Reliability and punctuality.
High school graduate or GED equivalent.
Fluency in reading, writing, and speaking English.
Flexibility to work shifts, including weekends and holidays, based on hotel operational needs.
Ability to multitask and manage time effectively.
Proficiency with computer systems and software, including property management systems and Microsoft Office Suite.
Strong mathematical and analytical skills with attention to detail.

Nice To Haves

Experience in a hospitality or hotel environment.
Previous experience in customer service or front desk operations.

Responsibilities

Perform nightly audit procedures to verify the accuracy of guest accounts, room revenue, and other financial transactions.
Balance and reconcile room revenue, cash, credit card transactions, and other forms of payment.
Generate daily financial reports and distribute them to management for review.
Provide customer service to overnight guests, addressing inquiries, requests, and check-ins or check-outs as needed.
Assist guests with late check-ins and early departures.
Monitor and manage the front desk area, following security and safety protocols.
Handle guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
Enter guest information accurately into the property management system.
Maintain records of guest accounts, reservations, and financial transactions.
Assist in preparing management reports, including occupancy rates and revenue summaries.
Coordinate with departments such as housekeeping and maintenance to address guest requests and operational issues.
Resolve discrepancies, billing issues, and other concerns identified during the audit process.
Handle guest complaints and issues with professionalism and a focus on guest satisfaction.
Monitor security cameras and conduct regular property walks to help ensure the safety and security of guests, employees, and the premises.