Night Auditor - Aloft Raleigh
About The Position
The Night Auditor is responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. This role helps ensure the smooth operation of the hotel during nighttime hours. The Night Auditor performs nightly audits, balances and reconciles payments, prepares financial reports, and maintains guest and transaction records. The role also supports overnight front desk operations, including guest check-ins and check-outs, responding to requests and complaints, coordinating with other departments, and following hotel security procedures.
Requirements
- High school graduate or GED equivalent required.
- Read, write, and speak English fluently.
- Previous experience in customer service or front desk operations preferred.
- Hospitality or hotel environment experience is a plus.
- Proficiency with computer systems and software, including property management systems (PMS) and Microsoft Office Suite.
- Strong mathematical and analytical skills, with attention to detail.
- Excellent communication and interpersonal skills, including effective verbal communication with guests and team members.
- Strong organizational and multitasking abilities and effective time management.
- Problem-solving skills and the ability to handle challenging situations with composure.
- Customer-focused attitude and commitment to exceptional service.
- Ability to work independently and efficiently during nighttime hours.
- Ability to work shifts, including weekends and holidays, based on hotel operational needs.
- Maintain a neat, professional appearance and adhere to the hotel's dress code.
- Be reliable and punctual.
- Physical presence and approachability to create a welcoming atmosphere and provide personalized assistance to guests.
Nice To Haves
- Experience in a hospitality or hotel environment.
- Previous experience in customer service or front desk operations.
Responsibilities
- Perform nightly audit procedures to verify guest accounts, room revenue, and other financial transactions.
- Balance and reconcile room revenue, cash, credit card transactions, and other forms of payment.
- Generate daily financial reports and distribute them to management for review.
- Provide guest service overnight, responding to inquiries and requests and assisting with check-ins and check-outs.
- Assist guests with late check-ins and early departures.
- Monitor and manage the front desk area and follow security and safety protocols.
- Handle guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
- Enter guest information accurately into the property management system.
- Maintain records of guest accounts, reservations, and financial transactions.
- Assist in preparing management reports, including occupancy rates and revenue summaries.
- Coordinate with housekeeping, maintenance, and other hotel departments to address guest requests and operational issues.
- Identify and resolve discrepancies, billing issues, and other concerns arising during the audit process.
- Handle guest complaints and issues with professionalism and a focus on guest satisfaction.
- Monitor security cameras and perform regular property walks to help ensure the safety and security of guests, employees, and the premises.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
