Night Auditor - Aloft Jacksonville

Lexima•Jacksonville, FL

4d•Onsite

About The Position

The Night Auditor provides guests with an excellent hotel experience while functioning as the sole Front Office Associate during the overnight shift. The role provides attentive, courteous, and efficient service throughout guests’ stays while conducting front office functions from 11 p.m. to 7 a.m. Responsibilities include completing night audit work and reports, handling front desk transactions and guest inquiries, maintaining accurate cashiering and cash-handling practices, and following hotel safety and security procedures. The Night Auditor also supports guest satisfaction, maintains an organized work area and professional appearance, and communicates effectively with hotel employees and departments.

Requirements

Ability to work the 11 p.m. to 7 a.m. shift.
High school diploma or equivalent.
Experience handling cash, accounting procedures, and general administrative tasks.
Ability to anticipate, prevent, identify, and solve workplace problems.
Effective oral and written communication skills.
Fluency in English.
Ability to stand for the entire eight-hour shift.
Ability to frequently stand, walk, sit, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
Ability to occasionally lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Previous hospitality experience.
Knowledge of accounting principles.

Responsibilities

Greet and welcome guests at the front desk in accordance with Lexima and brand standards.
Prepare and complete the night audit checklist, reports, and third-shift front office functions.
Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
Answer guest inquiries about hotel services, amenities, and the surrounding area.
Stay informed about rates, packages, and special promotions.
Collect necessary information for room reservations and follow rate-quoting guidelines.
Operate the relevant aspects of the front desk computer system.
Contribute to guest satisfaction survey results and demonstrate commitment to guest service.
Prepare the coffee setup each morning before serving time.
Maintain a food handlers license as required by the hotel.
Balance daily reports and identify and correct errors.
Perform cashiering duties according to front office procedures and handle cash accurately.
Distribute or tabulate work as directed by management.
Follow safety and security procedures, ensure building and guest corridor areas are locked and secured, and maintain knowledge of security procedures.
Train new Night Auditors when requested by management.
Keep work areas neat and organized.
Maintain a professional appearance and grooming in compliance with dress code and uniform requirements.
Maintain a professional, friendly, attentive, courteous, and efficient demeanor when interacting with guests, clients, managers, and employees.
Establish and maintain good communication and teamwork with hotel employees and departments.