Night Auditor

HRI Hospitality • Nashville, TN

6d

About The Position

The Night Auditor works in the Front Office at Caption by Hyatt, Nashville, managed by HRI Hospitality. The role greets, registers, and assists guests; handles front-desk and telephone requests; and provides prompt resolution of guest issues. It also balances and reconciles daily financial transactions, runs and reviews reports, audits front-desk postings, and accurately processes payment transactions. The position reports to the Guest Services Manager and does not supervise others. Overnight shifts, weekends, and holidays are required.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.

Nice To Haves

• Previous hotel front-desk or accounting experience.
• Experience with PMS systems.

Responsibilities

• Greet, register, and assist guests, including processing check-ins and check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports, including room charges and revenue summaries.
• Audit and verify front-desk postings and transactions.
• Accurately process cash, credit card, and direct-bill transactions.
• Ensure reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Work overnight shifts, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED