Night Auditor

Avion Hospitality•San Antonio, TX

About The Position

The Night Auditor prepares and completes all Night Audit work and is responsible for front desk operations during the overnight shift, typically 11:00 p.m. to 7:00 a.m. Core work includes registering guests, making reservations, preparing reports, balancing transactions, and conducting or following up on security walks. The role also handles guest requests, maintains records and cashiering procedures, supports safe and efficient hotel operations, and may assist with food and beverage service when applicable.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently with minimal supervision and in a self-managed environment.
Knowledge of accounting principles and ability to work with financial information, data, and basic arithmetic.
Ability to problem-solve and troubleshoot guest issues and respond to emergency situations.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
Ability to communicate information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information and data from different sources and adapt it to particular needs.
Effective listening skills, including understanding and clarifying concerns raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guests and associates in a friendly, service-oriented manner and maintain a warm, courteous demeanor.
Maintain regular attendance, professional appearance, and grooming in accordance with hotel and brand standards.
Comply with Avion Hospitality standards and regulations to support safe and efficient hotel operations.
Initiate and complete the End of Day process.
Run required Food and Beverage audit reports and complete the daily Night Audit computer-procedure checklist.
Balance the day's work, including revenue and paperwork from movies, telephone postings, valet laundry, servers, and desk agents.
Perform cashiering responsibilities and maintain Front Office computer system operations according to procedures and standards.
Fulfill Front Office functions between 11:00 p.m. and 7:00 a.m. and handle guest requests during that period.
Follow up to ensure periodic building and guest-corridor security checks are completed and areas are locked and secure.
Follow safety and emergency procedures and maintain required records, including log books.
Be familiar with company policies and house rules, and maintain radio contact with other associates throughout the shift.
Prepare initial direct bills daily, attach folio or banquet-check backup, and place them on the Property Accountant's desk.
Prepare and distribute the Daily Flash Report as needed, transfer master or house accounts as necessary, and distribute work as directed by standard operating procedures.
Train new Night Auditors when requested by management.
Run morning reports according to company procedures.
Assign newspaper delivery and deliver or assign delivery of Express Check-Outs.
Follow up to ensure nightly walkthroughs include removing room-service trays and straightening the pool and Jacuzzi area where applicable.
Handle Lost and Found items according to standards.
Complete management-requested reports promptly and perform miscellaneous duties such as resetting Food and Beverage POS systems, distributing the credit Watch List, and preparing the daily revenue summary.
Where applicable, assist guests with food orders and serve food and beverage items in a friendly, professional, and timely manner; use suggestive selling techniques and maintain a clean, organized guest environment.
Attend meetings as required by management and perform other duties requested by the Guest Services Manager or other management members.