Night Auditor

TPG Hotels & Resorts • Tallahassee, FL

6d

About The Position

The Night Auditor oversees the hotel’s financial and administrative activities during the night shift. The role combines guest services and front desk operations with nightly reporting, account reconciliation, bookkeeping, and attention to hotel security and safety. The Night Auditor assists guests with late check-ins and early check-outs, handles inquiries and requests, manages reservations and room assignments, and maintains accurate records. The position also prepares reports for the following day, reconciles guest accounts and revenue, and closes the day’s financial transactions in the hotel’s property management system.

Requirements

• High school education or equivalent previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Assist guests with late check-ins and early check-outs, and address their inquiries, concerns, and requests during the night shift.
• Process guest check-ins and check-outs and manage reservations and room assignments.
• Handle phone calls, take messages, and provide information to guests.
• Maintain accurate records of financial transactions, guest interactions, and other relevant information while complying with data protection and privacy regulations.
• Complete administrative tasks, including filing, data entry, and preparing reports for the following day.
• Compile and distribute daily reports to management, housekeeping, maintenance, and other departments.
• Verify and reconcile guest accounts and ensure charges and payments are accurate.
• Prepare and balance daily revenue reports, including room, food and beverage, and other revenue.
• Post charges, payments, and adjustments to guest accounts.
• Perform end-of-day reconciliation and close the day’s financial transactions in the hotel’s property management system.
• Monitor hotel premises during the night shift to help ensure guest and property safety and security.
• Respond to emergencies, including fire alarms, medical incidents, and security breaches, and take appropriate action.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Supplemental life insurance
• Flexible spending accounts
• 401(k) retirement plan with company match
• Paid time off, vacation, and holidays
• Employee assistance program
• Hotel discounts at properties in the TPG portfolio

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED