Dual Rate Front Desk Representative/Night Auditor- Pt-1
About The Position
Responsible for performing dual responsibilities as a Front Desk Representative and Night Auditor. The role assists the front desk as needed and covers the graveyard shift when the Night Auditor is absent. It provides consistent, courteous service to hotel guests to achieve and maintain an optimal level of guest service and satisfaction. Front desk duties include assisting guests with check-in and checkout, responding to requests and complaints, answering questions about hotel and property facilities and events, processing cash and card transactions accurately, distributing and creating rewards club accounts and cards, issuing rewards when appropriate, and coordinating with Bell Staff and Concierge. Night Auditor duties include preparing and distributing management reports to Hotel Administration and Finance, posting room and tax charges to guest accounts, and assisting Hotel Housekeeping and the Bell Desk when needed. The position also requires regular attendance and performing reasonable requests made by management.
Requirements
- High school diploma or GED.
- Effective communication and organizational skills.
- Computer literacy.
- Ability to read, analyze, and interpret written, oral, or diagrammatic instructions and respond to common inquiries or complaints.
- Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
- Ability to apply commonsense reasoning to a variety of situations.
- Ability to maintain a professional, positive demeanor and remain polite to guests in stressful situations.
Nice To Haves
- Some college coursework in Hotel Management.
- At least one year of accounting or audit experience.
- Previous Hotel/Motel experience.
Responsibilities
- Provide courteous, effective customer service to guests and Team Members.
- Assist guests with hotel check-in and checkout.
- Respond promptly and courteously to guest requests, complaints, and inquiries.
- Answer guest questions about hotel and property facilities and events, maintaining knowledge of the property and nearby events.
- Process cash, credit card, and credit transactions accurately in accordance with company policy.
- Distribute rewards club membership forms, create new rewards club accounts, print cards for existing accounts, and issue rewards when appropriate.
- Coordinate with Bell Staff and Concierge to support guest service.
- Prepare and distribute management reports to Hotel Administration and the Finance Department.
- Post room and tax charges to guest accounts.
- Assist Hotel Housekeeping and the Bell Desk when needed.
- Maintain consistent, regular attendance.
- Perform reasonable requests made by management.
Benefits
- Medical benefits
- Vision benefits
- 401(k) with employer match and immediate vesting
- Life insurance
- Meals
- Reduced workday hours
- Paid time off
- Paid holidays
- Holiday gifts and raffles
- Free and discounted meals in the Team Dining Room
- Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
