DUAL RATE FRONT DESK REPRESENTATIVE/NIGHT AUDITOR- PT-1
About The Position
Responsible for performing dual responsibilities as a Front Desk Representative and Night Auditor. The role assists the front desk as needed and covers the graveyard shift when the Night Auditor is absent. It provides consistent, courteous service to hotel guests to achieve and maintain an optimal level of guest service and satisfaction. The Front Desk Representative assists guests with check-in and checkout, responds to requests, complaints, and inquiries, answers questions about hotel and property facilities and events, and maintains knowledge of the property and nearby events. The role processes cash, credit card, and credit transactions accurately in accordance with company policy, distributes and creates rewards club accounts and cards, issues rewards when appropriate, and coordinates with Bell Staff and Concierge. The Night Auditor and dual-rate responsibilities include preparing and distributing management reports to Hotel Administration and the Finance Department and posting room and tax charges to guest accounts. The role may also assist Hotel Housekeeping and the Bell Desk. Regular attendance and other reasonable management requests are required.
Requirements
- High school diploma or GED required.
- Effective communication and organizational skills.
- Computer literacy.
- Ability to maintain a professional, positive demeanor and remain polite to guests in stressful situations.
- Ability to read, analyze, and interpret written, oral, or diagram-form instructions and respond to common inquiries or complaints.
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
- Ability to apply common-sense reasoning to a variety of situations.
Nice To Haves
- Some college courses in Hotel Management preferred.
- Minimum of one year of accounting or audit experience preferred.
- Previous Hotel/Motel experience preferred.
Responsibilities
- Provide excellent customer service to the public and Team Members.
- Assist guests with hotel check-in and checkout in a courteous, efficient, and timely manner.
- Respond promptly and courteously to guest requests, complaints, and inquiries.
- Answer questions about hotel and property facilities and events, and maintain working knowledge of the property and nearby events to advise guests.
- Handle guest complaints and concerns politely, courteously, and efficiently.
- Process cash, credit card, and credit transactions accurately and according to company policy to protect company assets.
- Distribute rewards club membership forms, create new rewards club accounts, print cards for existing accounts, and issue rewards when appropriate.
- Work with Bell Staff and Concierge to provide a high level of guest service.
- Prepare and distribute management reports to Hotel Administration and the Finance Department.
- Post room and tax charges to guest accounts.
- Assist Hotel Housekeeping and the Bell Desk when needed.
- Maintain consistent, regular attendance.
- Perform reasonable requests made by management.
Benefits
- Medical benefits
- Vision benefits
- 401(k) with employer match and immediate vesting
- Life insurance
- Meals
- Reduced workday hours
- Paid time off
- Paid holidays
- Free and discounted meals in the Team Dining Room
- Holiday gifts and raffles
- Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
