Night Auditor
Blue Sky Hospitality Solutions • Uniondale, NY9d • Onsite
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Night Auditor
Blue Sky Hospitality Solutions•Uniondale, NY
•Onsite
About The Position
Fairfield Inn & Suites by Marriott in Plainville, CT, is seeking a dependable, detail-oriented, and customer-focused Night Auditor for its Front Office team. The Night Auditor oversees hotel operations during overnight hours, provides guest service, ensures the accuracy of daily financial transactions, and prepares the property for the following business day. The role requires professionalism, organization, trustworthiness, and the ability to work independently while maintaining Marriott’s standards of hospitality and guest satisfaction.
Requirements
- High school diploma or equivalent.
- Basic accounting, cash handling, and computer skills.
- Strong written and verbal communication skills.
- Ability to multitask, prioritize responsibilities, and solve problems independently.
- Excellent attention to detail and accuracy.
- Dependability and punctuality, with comfort working independently overnight.
- Ability to remain calm and professional during emergencies or difficult guest interactions.
- Availability to work weekends, holidays, and overnight shifts as scheduled.
Nice To Haves
- Previous hotel front desk or night audit experience.
- Experience with Marriott FOSSE.
Responsibilities
- Provide friendly, professional, and efficient service to guests.
- Perform guest check-ins and check-outs.
- Answer incoming calls and respond to guest inquiries.
- Handle guest complaints and service requests promptly and professionally.
- Verify guest identification, payment information, and reservation details.
- Recognize Marriott Bonvoy members appropriately and promote enrollment to eligible guests.
- Maintain a clean, organized, and professional front desk and lobby.
- Complete the daily night audit using Marriott’s STAY property management system.
- Review and reconcile guest accounts, room charges, payments, and adjustments.
- Verify room rates, tax exemptions, and billing accuracy.
- Balance credit card transactions, cash payments, and other financial records.
- Investigate and report discrepancies to management.
- Generate and distribute daily revenue, occupancy, and operational reports.
- Complete the end-of-day process accurately and on schedule.
- Handle financial information confidentially.
- Monitor hotel activity and maintain a safe and secure environment.
- Conduct assigned property walkthroughs and report safety or maintenance concerns.
- Respond appropriately to emergencies, alarms, and guest disturbances.
- Monitor arrivals, departures, no-shows, and room availability.
- Communicate important overnight incidents to the incoming shift and management.
- Document guest concerns and maintenance requests in hotel systems.
- Assist with breakfast setup and preparation as assigned.
- Prepare the front desk for the morning shift.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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