Night Auditor

Commonwealth Hotels•Norwalk, IA

9d•Onsite

About The Position

Commonwealth Hotels is hiring a part-time Night Auditor for the newly built Tru by Hilton in Norwalk, Iowa. The role supports overnight hotel operations and guest service, helping guests have a smooth experience from check-in through check-out. The position includes managing reservations and payments, responding to guest needs, coordinating with other departments, maintaining guest records, promoting hotel services, and following safety and security procedures. Applicants should be flexible to work weekends and holidays.

Requirements

High school diploma or equivalent.
Friendly and welcoming demeanor.
Ability to interact professionally with guests and address their needs.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Ability to prepare and handle food safely.
Willingness to work collaboratively with coworkers.
Flexibility to adapt to changing tasks or guest demands.
Flexibility to work weekends and holidays.

Responsibilities

Assist guests with check-in and check-out.
Handle room reservations, cancellations, and modifications and maintain up-to-date records.
Respond professionally and promptly to guest inquiries, complaints, and special requests.
Process room charges, deposits, and refunds accurately and according to hotel policies.
Coordinate with departments such as housekeeping and maintenance to meet guest needs and resolve issues.
Provide information about hotel services, amenities, local attractions, and transportation options.
Resolve guest concerns and escalate issues when necessary.
Maintain accurate and organized records of guest stays, payments, and interactions in the property management system (PMS).
Upsell rooms and promote hotel amenities and services.
Follow safety and security protocols, verify guest identification, and monitor for suspicious activity.