Lodge & Spa - Night Auditor - [S]
About The Position
The Night Auditor supports overnight lodging operations at Callaway Resort & Gardens by assisting guests and the Front Desk team, handling reservations and guest requests, preparing for the next day’s arrivals, and distributing reports. The position requires overnight availability, including holidays and weekends, and involves guest service, basic accounting and math, and working with hotel property-management and guest-service systems. The role also calls for sound decision-making with little supervision and the ability to remain composed in a fast-paced, high-pressure environment.
Requirements
- High school diploma or equivalent.
- Ability and willingness to work overnight shifts, including holidays and weekends.
- At least 6 months of previous work experience in a guest-service position, preferably in hospitality.
- Ability to understand, follow, and communicate effectively in written and spoken English.
- Thorough understanding of basic math and accounting skills.
- Ability to make sound decisions with little supervision.
- Ability to work under pressure in a fast-paced environment while maintaining composure and objectivity.
- Ability to lift up to 30 pounds and to stoop, bend, stretch, and lift while performing duties.
- Close and distance vision.
- Ability to communicate information and ideas clearly, evaluate alternatives quickly and accurately, and work with financial information and data.
- Ability to listen carefully to guest issues and concerns and work toward satisfactory resolutions.
Nice To Haves
- Post-secondary education in Hotel Management or equivalent.
- Previous Night Audit experience.
- Experience with hotel property-management systems such as Opera Cloud.
- Proven leadership, development, delegation, and planning skills.
- Creativity, initiative, and a desire to learn and develop.
- Ability to assimilate information from various sources and adjust it to meet particular needs.
- Willingness to look several days ahead to understand guest needs and prepare agents for a successful day.
Responsibilities
- Approach guest and team-member interactions in a friendly, service-oriented manner.
- Maintain regular attendance as required by scheduling and comply with Callaway standards.
- Maintain appropriate personal appearance, including wearing the required uniform and name tag.
- Follow Callaway standards and regulations to support safe and efficient operations.
- Assist with check-ins, checkouts, and walk-in reservations.
- Monitor no-shows and cancellations.
- Greet guests, respond to requests, and resolve complaints.
- Prepare guest arrival packets for the next day.
- Distribute reports by email and physical delivery.
- Monitor and report supplies needed by Front Desk agents.
- Respond to guests through Zingle, HotSOS, Booking, and Expedia.
- Attend meetings and training as required.
- Perform other duties as assigned by a supervisor or management.
- Help motivate and lead the team, communicate clearly, and support high standards of guest service.
- Identify potential guest issues and develop ways to prevent or limit their impact.
- Listen to and clarify concerns raised by team members and guests, and help resolve guest issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
