Night Auditor

Hyatt Columbus/Polaris•Columbus, OH

12d•$17 - $18

About The Position

The Night Auditor oversees nightly front desk operations, ensuring financial transactions and reports are accurately completed and prepared for the next day's operations. The role focuses on reconciling the day's financial activities, managing guest services during the overnight shift, providing manager-on-duty coverage, and delivering exceptional guest experiences. The position performs front desk duties such as guest check-in and check-out, reservation handling, and responding to guest inquiries. It reconciles daily front desk work, runs the trial balance to post rooms and close the day, and prepares and distributes reports for relevant departments. It also handles guest service and financial transactions, maintains a house bank, manages safety deposit box access, coordinates transportation, assists guests, and follows company procedures. Associates may work varying schedules, including nights, weekends, and holidays, based on business needs.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Ability to lift up to 15 lbs on occasion and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

One to two years of experience in an accounting or front office position.

Responsibilities

Perform front desk agent duties, including guest check-in and check-out, reservation handling, and responding to guest inquiries.
Reconcile daily front desk agents’ work and ensure accuracy in daily accounting processes.
Run the trial balance to post rooms and close the day, and prepare and distribute next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Welcome guests, handle complaints promptly and courteously, and help ensure a positive guest experience.
Accept payments, maintain a house bank, and prepare accurate receipt reports.
Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
Answer telephones promptly and handle reservations, check-ins, and check-outs accurately and efficiently.
Operate or assist with transportation arrangements in a timely and courteous manner.
Assist guests with luggage and provide information about local attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes promptly and accurately.
Follow applicable company Standard Operating Procedures and company rules and regulations.
Use the Property Management System and Electronic Key Equipment effectively.
Maintain a clean and orderly work area and respond promptly to FOM or MOD requests.
Communicate pertinent information with other departments.
Use time wisely, respond positively to ideas and feedback, and demonstrate selling techniques to seek upselling and revenue opportunities.
Complete shift closing accurately and obtain appropriate approval signatures and authorization codes.
Work varying schedules, including nights, weekends, and holidays, based on business needs.