Lodge & Spa - Room Attendant - [S]

All Career•Pine Mountain, GA

About The Position

The Room Attendant cleans and prepares assigned guest rooms, accommodations, and related areas according to established standards. The role replaces linens, towels, amenities, and guest supplies; sanitizes bathrooms and other surfaces; makes beds; removes waste; cleans floors and furnishings; and completes scheduled deep cleaning. The employee inspects finished work and reports room status, damage, maintenance needs, safety hazards, missing items, or unusual conditions. The position maintains housekeeping carts, equipment, supplies, and work areas in a clean, safe, organized, and stocked condition. It requires following company policies, sanitation procedures, safety requirements, and applicable property or lodging-brand standards, including proper handling of chemicals, equipment, and personal protective equipment. The Room Attendant protects guest belongings, handles lost-and-found items according to company procedures, and responds courteously to guest questions and requests. The employee may also assist with public areas, common spaces, and other related housekeeping duties as operationally needed. No formal education or previous housekeeping experience is required. Previous lodging, hospitality, cleaning, or guest-service experience is preferred. Schedules vary with occupancy and business needs and may include early mornings, evenings, weekends, holidays, and overtime. Work takes place primarily in guest accommodations and other indoor lodging areas, with possible work in public areas, back-of-house spaces, and limited outdoor locations. The role involves prolonged standing and walking, frequent bending and other physical activity, and may require lifting and carrying items weighing up to 50 pounds. Reasonable accommodations are available to qualified individuals with disabilities in accordance with applicable law.

Requirements

No formal education or previous housekeeping experience is required.
Meet the minimum age and other requirements established by applicable law and assigned job duties.
Understand and follow cleaning instructions, chemical labels, room standards, safety procedures, and work assignments.
Complete assigned work independently and collaboratively within operational expectations.
Demonstrate attention to detail and identify cleanliness, maintenance, safety, and room-condition concerns.
Communicate professionally and provide courteous guest service.
Be able to work a schedule that may include early mornings, evenings, weekends, holidays, and overtime based on business needs.
Complete required safety, sanitation, chemical-handling, equipment, and property-specific training.
Safely use assigned cleaning tools, supplies, equipment, and personal protective equipment.
Maintain guest privacy and protect guest property, belongings, and room-related information.
Follow verbal, written, visual, or demonstrated instructions and adapt to changing assignments, guest needs, and operational priorities.
Maintain dependable attendance and a professional appearance consistent with company standards.
Meet the position’s physical demands, including prolonged standing and walking; frequent bending, reaching, stooping, kneeling, squatting, twisting, pushing, pulling, and repetitive hand and arm use; and moving housekeeping materials and equipment. The position may require lifting and carrying up to 50 pounds.
Perform essential functions with or without reasonable accommodation.

Nice To Haves

Previous lodging, hospitality, cleaning, or guest-service experience.
Ability to learn and apply established cleaning, sanitation, and room-presentation standards.
Ability to prioritize work and maintain quality and productivity in a fast-paced lodging environment.
Ability to work independently and as part of a team.

Responsibilities

Clean and prepare assigned guest rooms, accommodations, and related areas according to established standards.
Remove and replace linens, towels, amenities, and guest supplies.
Clean and sanitize bathrooms, fixtures, surfaces, furnishings, mirrors, and floors; make beds, remove waste, vacuum or sweep, dust, and complete other room-cleaning activities.
Inspect completed work and accurately report room status, damage, maintenance needs, safety hazards, missing items, and unusual conditions.
Maintain housekeeping carts, cleaning equipment, supplies, and work areas in a clean, safe, organized, and properly stocked condition.
Handle cleaning products, chemicals, equipment, and personal protective equipment according to training, labeling, and safety requirements.
Protect guest belongings and promptly report or turn in lost-and-found items according to company procedures.
Respond courteously to guest questions and requests and deliver requested items when assigned.
Complete scheduled deep cleaning and assist with public areas, common spaces, or related housekeeping responsibilities as operationally needed.
Follow company policies, sanitation procedures, safety requirements, and applicable property or lodging-brand standards.
Perform other related duties consistent with the purpose and responsibilities of the position.