Night Audit - Overnight

Stonebridge Hospitality Associates•Needham, MA

9d•Onsite

About The Position

The Night Auditor closes the hotel business day by balancing revenues and receipts, conducting bookkeeping activities, and providing overnight guest services. The role supports smooth hotel operations through guest check-ins and check-outs, reservation handling, account review, and responses to guest inquiries. The Night Auditor also monitors overnight security and safety, completes nightly bucket checks, and coordinates with housekeeping or maintenance to resolve guest issues. The position is full-time and based at the Residence Inn in Needham, Massachusetts, with overnight shifts that include weekends and holidays. Pay starts at $19.00 per hour.

Requirements

Previous experience in hospitality or customer service is preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency with property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented with strong organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate room availability and guest account records using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-outs, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations, ensuring accurate data entry.
Provide guests with information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain overnight security and safety by monitoring guest activity and access.