Night Auditor - Renaissance Framingham Hotel & Conference Center

Hotel•Framingham, MA

About The Position

Renaissance Framingham Hotel & Conference Center is seeking a friendly, detail-oriented Night Auditor for an overnight position. The role balances hotel transactions and closes out the day while responding to guest requests and maintaining the cleanliness and appearance of the front desk area. The hotel is a Colwen Hotels property with renovated guestrooms, event spaces, and three dining outlets. The Night Auditor operates the front desk and assists guests throughout their stay, from pre-arrival through post-departure. The role completes end-of-day activities, provides guest service, addresses complaints, processes payments, and helps ensure front desk and shared areas meet hotel and brand standards. The overnight schedule includes weekends and holidays. Compensation is $21.00 per hour.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability for an overnight work schedule, including weekends and holidays.

Nice To Haves

Hotel experience is preferred.

Responsibilities

Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up data, and rolling the date.
Provide exceptional guest service and manage front desk operations to ensure timely check-in and checkout.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms.
Handle requests professionally, tactfully, courteously, and with a sense of urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
Ensure prompt delivery of guest billing and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team regarding daily closing and issues.
Handle confidential guest information discreetly.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned.