Night Auditor

Crestline Hotels & Resorts•Memphis, TN

About The Position

Hilton Garden Inn Memphis Downtown @ Beale Street is seeking a dependable, customer-focused Night Auditor. The role serves as the hotel's front desk ambassador during overnight hours, handling guest check-ins and check-outs, answering incoming calls, and upholding guest service standards. It also includes nightly accounting and operational duties, along with serving as a runner for housekeeping needs during the midnight shift. The Night Auditor computes, classifies, and records numerical data to maintain complete financial records; performs routine calculations, postings, and verifications for accounting records; and may check the accuracy of figures, calculations, and postings made by other workers. The position requires working the overnight shift from 11 p.m. to 7 a.m.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar position in a hotel.
Must be able to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Handle guest check-ins and check-outs and answer incoming calls while upholding guest service standards.
Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features, services, room types and locations, rates and promotions, house count, expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization in assigned work areas.
Pick up, count, and maintain the bank; keep it secure at all times.
Read the log book daily and record pertinent information.
Process currency exchanges, guest account payments, adjustments, rebates, paid-outs, and credits.
Operate the Property Management System and maintain system security.
Verify and correct the Room Rate Report.
Post and audit banquet charges and adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify checks are closed, and close and log any open checks in the Point of Sale system.
Print Food & Beverage end-of-day reports and audit Food & Beverage cashier work, correcting discrepancies.
Audit Rooms cashier work and miscellaneous charges, correcting discrepancies.
Verify package postings on house accounts.
Input sales figures into the Property Management System and balance all accounts.
Run Room & Tax and verify that all room rates have posted.
Verify the Cashiers Report against the drop log and paperwork, and record room statistics.
Close the Point of Sale system after balancing work and run the end-of-day program to close the day.
Check that system interfaces are running.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express check-out folios.
Sign out and brief the relief employee.
Review the Night Audit checklist and verify all work is complete.
Restock all printers.
Fill out and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the incoming Supervisor.
Document maintenance needs on work orders and submit them to the Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Serve as a runner for housekeeping needs during the midnight shift.