Night Auditor

Drury Hotels • Nashville, TN

10d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts, verifies and balances entries, runs reports, and checks information for accuracy. The Night Auditor may also help set up breakfast, including food preparation, setup, service, and cleaning. This position is responsible for guest safety and security during overnight hours and may be the only team member on the property for most or all of a shift, so the employee must be able and willing to work alone.

The role provides courteous, efficient, and friendly service to guests and prospective guests, responding promptly to inquiries, requests, and complaints. It also contributes to a positive work environment and maintains a clean, organized front desk lobby while following hotel safety and security procedures.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly, and hospitable manner.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Ability and willingness to work alone as scheduled.

Responsibilities

• Check guests in and out and perform other front desk functions.
• Promote sales-related programs and maintain guest records.
• Handle cash and perform related transactions.
• Audit the previous day’s receipts, verify and balance entries, run reports, and verify information for accuracy.
• Assist with breakfast preparation, setup, service, and/or cleaning as needed.
• Ensure guest safety and security during overnight hours.
• Provide courteous, efficient, and friendly service to guests and prospective guests.
• Respond promptly and efficiently to inquiries, requests, and complaints.
• Maintain a clean and organized front desk lobby.
• Follow hotel safety and security rules and instructions.
• Contribute to a positive work environment for team members and guests.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage, and a Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed