Night Auditor

Sandman Hotel Group•Irving, TX

About The Position

The Hotel Night Auditor conducts nightly audits, balances and consolidates departmental ledger accounts, and prepares hotel operating reports. The role works the front desk throughout the night shift and supports guest registration, service inquiries, payments, hotel security, and the handling of cash, floats, keys, and charge records. The position is with the Sandman Hotel Group, part of a family-owned and operated group of brands.

Requirements

High school diploma, G.E.D., or equivalent.
Experience in all aspects of customer service and people management.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Strong working knowledge of accounting practices and principles.
Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions.
Exceptional conflict-resolution, negotiation, and objection-handling skills.
Ability to respond quickly in a dynamic and changing environment.
Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Knowledge of cost analysis, fiscal management, and budgeting techniques.
Ability to communicate effectively both verbally and in writing.
Excellent customer relations skills.
Time-management skills.
Adaptability and ability to handle multiple priorities under pressure.
Eagerness and focus on exceeding guest expectations.
Must be legally entitled to work in the United States of America.

Nice To Haves

Fluency in English and French is preferred.
Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management is preferred.

Responsibilities

Conduct nightly audits and balance and consolidate departmental ledger accounts.
Prepare hotel operating reports.
Maintain an inventory of vacancies, reservations, and room assignments.
Register arriving guests and assign rooms.
Answer inquiries about hotel services and registration by letter, telephone, and in person; provide information about community services and respond to guest complaints.
Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
Present statements of charges to departing guests and receive payment.
Attend to hotel security.
Post daily room charges and outstanding charges.
Take over from the evening cashier, checking and accepting the float and takings.
Accept revenue and floats from restaurant cashiers and ensure they are securely locked away.
Accept and secure keys from various departments.
Prepare credit card and charge card summaries and post them to DAB's account.
Maintain a high standard of personal hygiene and appearance.

Benefits

Free parking.
Discounted hotel stays for team members and family and friends rates.
Ongoing employee events, incentives, and recognition.
Growth opportunities and career advancement from within.
Dedicated training program.
Employee Assistance Program with free mental health support and legal and financial counseling.
Referral rewards for referring a friend or family member.
Preferred rates for Dallas Stars NHL games.
Group life insurance.
Extended health, dental, and vision care.
Complimentary stays.
Milestone rewards.