Night Auditor - Part Time (Weekend)

Holiday Inn Express Knoxville Downtown•Knoxville, TN

About The Position

Kana Hotel Group is seeking a part-time weekend Night Auditor to support hotel operations and provide guests with friendly, high-quality service. The role reviews arrivals and payment details, assists guests with check-in and hotel information, coordinates room and maintenance needs, responds to guest concerns, and maintains front-desk areas and records. The position may also cover other hotel areas as needed. The company describes opportunities for employees to grow and advance, including promotion from within. Kana Hotel Group provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics.

Requirements

High school diploma or GED.
Customer service experience.
Experience handling cash and credit-card procedures and applying math concepts.
Attention to detail and organizational skills.
Knowledge of the hotel layout, amenities, procedures, and organization.
Knowledge of the local geographic area, area businesses and services, major highways and streets, and community events and attractions.

Nice To Haves

Previous hospitality experience.

Responsibilities

Review guaranteed arrivals and verify credit cards by running the numbers.
Ensure rooms are listed in the computer as dirty so housekeeping can clean them.
Explain and provide promotional items to guests checking in.
Explain hotel amenities, including free breakfast, spa, fitness center, and voicemail.
Document new commercial customers checking in so a new account may potentially be opened.
Ask why rooms are blocked and request maintenance to resolve issues so rooms can be unblocked.
Ensure rollaway beds and cribs are where they are listed in the computer.
Respond promptly to guest inquiries and complaints.
Offer an alternate solution when a guest’s request cannot be met.
Cover other areas of the hotel as needed.
Document guest accidents by completing an accident report form.
Complete the maintenance log when a complaint is reported.
Keep front-desk areas clean and organized.
Greet guests in a friendly and warm manner.
Perform other duties as assigned.