Part Time Night Auditor

Staybridge Suites Sioux City Southeast•Sioux City, IA

About The Position

The Night Auditor provides guest service and oversees overnight front desk operations at an extended-stay hotel. The role completes the nightly audit, processes guest arrivals and departures, handles transactions and reservations, maintains accurate financial and administrative records, and prepares the property for the following business day. The Night Auditor also conducts scheduled property walks, supports overnight safety and cleanliness, completes assigned cleaning and operational duties, and prepares the breakfast area for morning service. The position requires balancing guest needs with operational responsibilities while working independently and maintaining a clean, comfortable, and welcoming environment for short-term and extended-stay guests.

Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or night audit experience preferred.
Ability to learn and operate the hotel's property management system and other required software.
Basic mathematical skills and ability to review financial transactions for accuracy.
Strong attention to detail and organizational skills.
Effective verbal and written communication skills.
Ability to work independently with minimal supervision.
Ability to manage multiple responsibilities while responding to guest needs.
Ability to follow written procedures, checklists, and established operating standards.
Dependable attendance and punctuality.
Ability to stand, walk, and sit for extended periods and walk throughout the property to complete inspections.
Ability to perform routine cleaning, trash removal, and supply-restocking duties.
Ability to lift, carry, and transport pool towels, trash bags, breakfast supplies, and other job-related materials within reasonable limits.
Ability to perform light physical tasks associated with breakfast preparation and hotel operations.

Nice To Haves

High school diploma or equivalent.
Previous hotel, front desk, customer service, or night audit experience.

Responsibilities

Greet guests professionally and provide courteous, attentive customer service.
Process guest check-ins, check-outs, room assignments, reservations, and payment transactions accurately.
Answer telephone calls, respond to guest questions and requests, assist with hotel services and billing inquiries, and resolve complaints within the scope of authority.
Escalate significant concerns, emergencies, and unresolved issues to management or emergency services as appropriate.
Maintain accurate guest information, protect confidential records, and monitor arrivals, departures, room availability, and reservations.
Document guest complaints, service requests, incidents, and matters requiring follow-up.
Complete the daily night audit according to hotel procedures and deadlines.
Verify room charges, taxes, payments, adjustments, and other transactions; investigate discrepancies and resolve posting errors or system issues before running the audit.
Balance cash and credit card records, generate and review revenue, occupancy, and operational reports, and advance the business date correctly in the property management system.
Complete, organize, and file night audit paperwork and supporting financial records accurately and securely.
Conduct and record scheduled property walks, inspecting assigned areas for cleanliness, maintenance concerns, safety hazards, suspicious activity, disturbances, and security issues.
Check designated doors and access points, monitor pool and amenity areas, and follow emergency procedures.
Maintain the front desk, lobby, and designated public areas; remove trash, replace liners, address spills and debris, and complete assigned cleaning duties.
Replace and restock pool towels, transport used towels to the designated collection or laundry area, and restock front desk supplies.
Identify and report maintenance issues, equipment malfunctions, low inventory, and other property concerns.
Prepare the breakfast area and equipment for morning service, set up supplies and serving areas, stage approved food and beverages, and check supplies.
Follow food safety, sanitation, temperature-control, food-handling, storage, and disposal procedures; ensure the breakfast area is ready by its scheduled opening time.
Assist extended-stay guests with questions about accommodations, amenities, services, policies, and billing; monitor relevant reservation and payment information.
Document extended-stay guest requests and communicate room-related concerns or service needs to the appropriate department.
Complete required logs, checklists, incident reports, and other shift documentation, and provide an accurate handoff to the incoming AM shift.
Communicate unresolved concerns, billing discrepancies, incomplete tasks, maintenance requests, and supply shortages to management or incoming staff.
Follow hotel policies, brand standards, operating procedures, payment security requirements, and procedures for lost and found items, packages, keys, and guest property.
Demonstrate reliability, punctuality, professional conduct, sound judgment, and accountability; complete assigned work or promptly communicate why it could not be completed.